bk99 Terms and Conditions

Welcome to bk99. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and bk99 ("the Platform", "we", "us"). By accessing or using any part of the bk99 platform — including the website at bk99.one, the mobile app, and all associated gaming services — you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must stop using bk99 immediately and close your account. Continued use of the platform after any updates to these Terms constitutes acceptance of the revised version.

bk99 reserves the right to update these Terms at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Players are encouraged to review these Terms periodically to stay informed of any updates.

To register and use bk99, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a bk99 employee.

bk99 reserves the right to request proof of age, identity, or residency at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or permanent closure.

Each player is permitted to hold only one active account on bk99. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid contact number, and a working email address. bk99 uses this information to verify your identity and process payments correctly.

• You are responsible for maintaining the confidentiality of your login credentials.
• You must not share your bk99 account with any other person.
• Any activity carried out under your account is your responsibility, whether or not you personally authorised it.
• If you suspect your account has been accessed without your permission, contact bk99 support immediately.

bk99 reserves the right to refuse registration to any applicant without providing a reason. Account registration does not guarantee access to all features of the platform, as some services may be subject to additional verification requirements.

bk99 accepts deposits via bKash, Nagad, and Rocket — the mobile financial services most widely used by players in Bangladesh. All deposits must be made from a payment account that is registered in your own name. Deposits made from third-party accounts will be returned and may trigger an account review.

Deposits are credited to your bk99 wallet as quickly as the payment provider processes the transaction. In most cases this is near-instant, but occasional delays may occur due to network conditions or payment provider maintenance windows.

• Minimum deposit amounts are displayed in the bk99 Wallet section and may vary by payment method.
• bk99 does not charge fees on standard deposits, but your payment provider may apply their own transaction charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• bk99 reserves the right to set maximum deposit limits on individual accounts based on verification status or risk assessment.

Players may request withdrawals of available funds from their bk99 wallet at any time, subject to the conditions set out in these Terms. Withdrawals are processed to the same payment method used for the most recent deposit, unless otherwise agreed with the support team.

Before a withdrawal is processed, bk99 may carry out standard identity and payment verification checks. This is a routine procedure and is not an indication of any wrongdoing. Players who have not yet completed identity verification may experience longer processing times.

• Minimum and maximum withdrawal amounts are displayed in the bk99 Wallet section.
• Withdrawal requests are typically processed within the same business day, though processing times may vary.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn.
• bk99 reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraudulent activity.

bk99 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that will be clearly stated at the time the offer is presented. By claiming any bonus, you agree to the associated terms.

General bonus conditions that apply across all bk99 promotions unless otherwise stated:

• Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are intended for personal recreational use only. Using bonuses in a systematic way to guarantee profit — commonly known as bonus abuse — is prohibited.
• bk99 reserves the right to withdraw any bonus offer at any time without prior notice.
• If a player withdraws funds before meeting the wagering requirements on an active bonus, the bonus and any associated winnings will be forfeited.
• Free spins and free bet credits have no cash value and cannot be transferred between accounts.

Each game available on bk99 — including slots, live casino tables, fishing games, keno, and sports-style titles — operates according to its own specific rules. These rules are accessible within the game interface before play begins. Players are responsible for understanding the rules of any game before placing a bet.

All bets placed on bk99 are final once confirmed. bk99 does not accept requests to cancel or reverse a bet after it has been submitted, except in cases where a clear technical error has occurred on the platform's side.

• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• In the event of a game malfunction or technical error, bk99 reserves the right to void affected bets and return stakes to players.
• Game outcomes are determined by certified random number generation systems. Results cannot be influenced by the platform or by players.
• bk99 reserves the right to remove or modify any game from the platform at any time without prior notice.

The following actions are strictly prohibited on bk99. Engaging in any of these activities will result in immediate account suspension, forfeiture of all funds, and may be reported to relevant authorities:

• Opening or operating more than one bk99 account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any other tools to interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Using the platform for any form of money laundering or financial crime.
• Depositing funds obtained through fraudulent means.
• Harassing, threatening, or abusing bk99 staff or other players through any communication channel.

bk99 reserves the right to suspend or permanently close any player account at its discretion. Common reasons for account action include, but are not limited to: breach of these Terms, suspected fraud, failure to complete identity verification, or inactivity over an extended period.

Players may also request the closure of their own account at any time by contacting bk99 support. If you close your account voluntarily, any remaining real-money balance will be returned to your registered payment method after standard verification checks are completed.

• Accounts that have been inactive for 12 consecutive months may be classified as dormant.
• Dormant accounts may be subject to an inactivity fee as outlined in the current fee schedule available in the Wallet section.
• If an account is closed due to a breach of these Terms, bk99 is not obligated to return any funds held in the account.

bk99 is committed to promoting responsible gaming and providing players with the tools they need to stay in control of their activity. Gaming should be an enjoyable form of entertainment — not a way to generate income or escape personal problems.

The following responsible gaming tools are available to all bk99 players through the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Session Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net position.

If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for detailed guidance and support resources. bk99 support staff are also available 24/7 to assist with any responsible gaming requests.

bk99 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering on bk99, you consent to the collection and use of your personal data as described in the Privacy Policy.

bk99 uses your personal data for the following primary purposes:

• Verifying your identity and age during registration and ongoing account management.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and responding to account queries.
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Complying with applicable legal and regulatory obligations.
• Sending you relevant promotional communications, where you have opted in to receive them.

bk99 does not sell your personal data to third parties. Data is shared only with service providers who assist in operating the platform, and only to the extent necessary for those services. For full details, please review the Privacy Policy.

To the fullest extent permitted by applicable law, bk99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform. This includes, but is not limited to, losses resulting from:

• Technical failures, server downtime, or interruptions to the platform's availability.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Errors in game outcomes caused by software malfunctions, provided that affected bets are voided and stakes returned.
• Unauthorised access to your account resulting from your failure to keep your credentials secure.
• Any decision made by bk99 in good faith to suspend or close an account in accordance with these Terms.

bk99 makes no warranty that the platform will be available at all times or that it will be free from errors. Scheduled and unscheduled maintenance may result in temporary unavailability of some or all platform features.

bk99 reserves the right to amend these Terms and Conditions at any time. When material changes are made, bk99 will make reasonable efforts to notify active players — for example, by displaying a notice on the platform or sending an email to the address registered on your account.

The updated Terms will take effect from the date shown in the "Last Updated" field at the top of this page. If you continue to use bk99 after that date, you are considered to have accepted the revised Terms. If you do not agree with the changes, you should stop using the platform and request account closure before the effective date.

It is your responsibility to check this page periodically for updates. bk99 cannot be held responsible for any consequences arising from a player's failure to review the current Terms.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, the bk99 support team is available 24 hours a day, 7 days a week.

You can reach bk99 support through the following channels:

• Email: [email protected]
• Live Chat: Available directly within the bk99 platform after login.
• FAQ: Visit the FAQ page for answers to the most common questions.

When contacting support about a specific account issue, please have your registered email address and account username ready. This helps the team locate your account and resolve your query as quickly as possible.